Privacy Policy

Welcome to Umrah Flex! We collect, use, and protect your personal information when you use our Umrah services. Your privacy is of utmost importance to us, and we are committed to safeguarding your data.

1. Why do we collect this information and what for?

As a travel agency facilitating Hajj and Umrah journeys, we require certain information to secure accommodations in Mecca and Medina and to manage your flight arrangements. Throughout our engagement, we may need the following details:

• Personal and contact information such as title, full name, address, telephone, and email.
• Passport number, date of birth, and nationality, if necessary for airline requirements.
• Payment details including card number, security number, expiration date, and cardholder name.
• Frequent flyer numbers, car rental program, and hotel room preferences.
• Dietary requirements and health information relevant to travel arrangements.
• Information provided via website forms, aiding in personalized offers and communication.
• Call recordings for quality control and staff training.
• Interaction data on social media platforms integrated into our website.
• IP addresses and cookies recorded when accessing our website.

2. How will we collect this information?

We gather the aforementioned information through various channels including:

• Inquiries and purchases made via phone, email, or our website.
• Subscriptions for marketing materials.
• Interactions with our customer service team.
• Participation in competitions or promotions.
• Third-party bookings made on your behalf, with appropriate consent.

3. What do we use your personal data for and what is the lawful basis for doing so?

• Contractual: Essential for completing travel bookings and ensuring proper arrangements.
• Legitimate interest: Providing personalized marketing, managing bookings, and enhancing customer service.
• Consent: Explicit consent for certain marketing communications.

4. With whom do we share your personal data?

We may share your information with:

• Airlines, hotels, tour operators, and other service providers.
• Individuals making third-party reservations.
• Third-party service providers for essential functions.
• Authorities as required by law.
• Overseas entities under appropriate safeguards for global operations.

5. For how long do we keep your personal data on file?

We retain personal data as long as necessary for its original purpose and to comply with legal obligations.

6. Your rights

You have the right to:

• Confirm data processing.
• Access and amend personal data.
• Request deletion or withdraw consent.
• Lodge complaints with relevant authorities.

7. IP addresses

We collect IP addresses for tracking non-personal data and enhancing user experience.

8. Tracking Technologies / Cookies

Cookies are used for a better user experience and analytics purposes.

9. Changes to this Privacy Policy

Updates to this policy will be communicated through email or website notices.

10. Visiting our website from outside the United Kingdom

By using our services, you acknowledge and consent to data transfer, storage, and processing in the UK and other jurisdictions.

11. How to Reach Us

For inquiries or assistance, contact us at:

• Email: contact@umrahflex.com
• Phone: +92 322 111 1 411